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Support:
Frequently asked questions
We hope you will find all the information you need in our ‘frequently asked questions’ below.
If you cannot find an answer to your query, please contact us by phone or email.
If you cannot find the answer you’re looking for you can contact us here.
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I’m trying to login to the website, but it says my email address and/or password are incorrect?
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How do I change the email address I use to login to moveme.com?
Passwords and Registration
Quote request
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I’m using the Change of Address letters on the MovePlanner, but an address is wrong!
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I’m trying to use the Change of Address letters, but there is a company missing.
Letters
Q. I don’t know my password
A. Go to our password reminder page. Enter your email address and click ‘retrieve’. You will automatically receive an email with your password.
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Q. How can I change my password?
A. Go to ‘account details’ in your MovePlanner. ‘Account details’ is
situated on the top-right of the planner page (don’t forget to login first or it won’t
be there!).
Go to your planner now>
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Q. I’m trying to login to the website, but it says my email address and/or password are incorrect – what should I do?
A. Your password may be incorrect - Request a password reminder now >. If your email address isn’t being recognised, please email us at info@moveme.com and we will investigate this for you.
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Q. How do I change the email address I use to login to moveme.com?
A. Please email us at info@moveme.com with your old and new email address and we will transfer your account to your new address.
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Q. The site won’t accept my postcode/telephone number!
A. Please note: moveme.com is only available to home-movers moving within the UK and Northern Ireland (i.e with a standard UK postcode). If you are attempting to enter a non-UK postcode or telephone number it will not work. If you are using a UK postcode and standard 11-digit telephone number and you are still experiencing issues, please email us at info@moveme.com
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Q. How do I unsubscribe or change my email preferences?
A. Unsubscribe from emails here.
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Q. How do I change the email address I use to login to moveme.com?
A. Please email us at info@moveme.com with your old and new email address and we will transfer your account to your new address.
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Q. How can I change my move date?
A. You can change your move date here. Alternatively you can go to your move planner page and click on the move date shown at the top of the planner.
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Q. My move date keeps changing by itself, how do I stop this?
A. First, please make sure you are logged in with the email address and password that were detailed in your welcome email (when you are logged in it should say ‘Welcome, Your Name’ in the top-right corner). If you are still experiencing problems email us at info@moveme.com
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Q. I’m using a Change of Address letter, but the address you’ve shown me is wrong!
A. We work as hard as we can to keep the address details on the Change of Address letters up to date, but if you do notice that an address is wrong please email us at info@moveme.com with the company name.
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Q. I’m trying to use the Change of Address letters, but there is a company missing.
A. Please email us at info@moveme.com with the name and address of the missing company and we will update our website with this address.
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Q. I love/hate/have an idea for moveme.com – can I tell you about it?
A. We value your opinion. Tell us about everything you like and dislike about moveme.com. We are constantly working to improve our site and your feedback is really important to us!
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Q. I have an issue that isn’t covered in this FAQ section – how can I contact you?
A. If this FAQ section hasn’t helped you, please drop us a line at mailto:info@moveme.com or call us on 020 7808 5900 and we will do everything we can to help you!
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